Our Company

Clear the Air L.L.C., is your service specialist serving the complete Bay Area & Houston area since 1991. Jason Stom is committed to his philosophy of providing “Better, Cleaner, Faster” service to a quickly expanding following of loyal and satisfied customers.

• Our Service Area
• Specialty Certifications
• Our Guarantees
• Testimonials
• Employment Opportunities

If you have an installation or repair, we can save you money. Unlike many of our competitors, we charge by the job rather than by the hour. That means - NO SURPRISES!

Our offices are open Monday to Friday from 8:00am to 5:00PM. For your convenience, we also serve our customers after hours for emergencies. We are a 24 hour service company. Problems occur any time of the day or week, so to ensure your emergency problems are fixed promptly, we are on call 7 days a week, 24 hours a day.

On our web site you will find helpful tips which will help answer some of your questions. You can even order service online. E-mail orders received by 9:00 am Monday to Friday, will normally be serviced the same day. How’s that for service!

COMPANY HISTORY

Mike Stom started the company in Friendswood beginning 1990. Over the next few years the company grew substantially. His son Jason has worked in the company since day one. Mike Stom has since simi-retired and is on board to help with transition into the future. Jason Stom is now President of the company and is firmly committed to growing the company to meet the needs of our customers. We changed the name of the company to better reflect our focus on indoor comfort and indoor air quality.

MISSION STATEMENT

• We will be the premier service company in our market area.
• We will provide the very best customer service by training and empowering our employees to satisfy our valued customers without compromise.
• We will grow our company as much as possible through continued implementation of technology, training, and innovation, governed only by financial restraints and the ability to maintain the highest level of customer service and satisfaction, and employee moral.
• We will employ only those individuals who share our commitment to provide the very best customer service, who desire to improve their lives through continuous learning and the opportunities we offer.
• We will operate our business with impeccable integrity in our dealings with customers, employees, code officials, and suppliers.

OUR CODE OF ETHICS

At Clear the Air L.L.C. we, and all our employees, subscribe to the following Code of Ethics.

CUSTOMERS

• We will serve our customers with integrity, competence, and objectivity.
• We will deliver to our customers more than we promised through value added services.
• We will perform our work to meet technical codes or better.
• We will explore each customer situation in sufficient detail and gather sufficient facts to gain an understanding of the problem, the scope of assistance needed, and the possible benefits our service and technical recommendations may provide to our customers.
• We will respect each customer’s home and property and leave them as clean as we found them.

EMPLOYEES

• We will treat our employees fairly.
• We will assign technical and support personnel to each job in accord with their experience, knowledge, and expertise.
• We will foster training for all our employees on an on-going basis to improve and uphold high performance standards.
• We will hire only personnel of high personal integrity.

PROFESSIONAL RESPONSIBILITIES

• We will perform jobs for which we are qualified by our experience and technical competence.
• We will make Quality Service the trademark of the jobs we perform. If needed we will take care of callbacks with a minimum of inconvenience to our customers.
• We will stand behind our work.
• We will not provide services to a customer under terms or conditions that might damage or compromise the integrity of our trade and profession. We follow the Golden Rule.
• We will not advertise our services in a deceptive manner.
• We will maintain a wholly professional attitude and behavior towards those we serve, our fellow contractors, our own employees, our suppliers, and the public at large.

EARNINGS

• We will agree with our customers independently and in advance on the basis for our fees. They will be reasonable, legitimate, and commensurate with the quality of services we deliver and the responsibility we accept.
• We will make it our moral imperative to maintain a profitable business as part of our responsibilities to our employees and our families.
• We will listen to customer complaints about price mindful of the honest value received by the customer and our right to an ethical profit.

SOCIAL RESPONSIBILITY

• We will be good corporate citizens.
• We will protect the health and safety of our communities by sharing knowledge of new environmental developments and technical advancements with the communities we serve.