Clear the Air L.L.C., is your service specialist serving the complete Bay Area & Houston area. Jason Stom is committed to his philosophy of providing “Better, Cleaner, Faster” service to a quickly expanding following of loyal and satisfied customers.
If you have an installation or repair, we can save you money. Unlike many of our competitors, we charge by the job rather than by the hour. That means – NO SURPRISES!
Our offices are open Monday to Friday from 8:00am to 5:00PM. For your convenience, we also serve our customers after hours for emergencies. We are a 24 hour service company. Problems occur any time of the day or week, so to ensure your emergency problems are fixed promptly, we are on call 7 days a week, 24 hours a day.
On our web site you will find helpful tips which will help answer some of your questions. You can even order service online. E-mail orders received by 9:00 am Monday to Friday, will normally be serviced the same day. How’s that for service!
MISSION STATEMENT
- We will be the premier service company in our market area.
- We will provide the very best customer service by training and empowering our employees to satisfy our valued customers without compromise.
- We will grow our company as much as possible through continued implementation of technology, training, and innovation, governed only by financial restraints and the ability to maintain the highest level of customer service and satisfaction, and employee moral.
- We will employ only those individuals who share our commitment to provide the very best customer service, who desire to improve their lives through continuous learning and the opportunities we offer.
- We will operate our business with impeccable integrity in our dealings with customers, employees, code officials, and suppliers.
CODE OF ETHICS FOR CLEAR THE AIR
At Clear the Air L.L.C. we, and all our employees, subscribe to the following Code of Ethics:
For Our Customers, we pledge to:
- Serve all of our customers with the highest integrity, objectivity and competence.
- Deliver more than we promised to our customers by adding valuable services.
- Perform our work that either meets or exceeds technical codes.
- Explore each situation with detailed sufficiency and gather facts to better ascertain what the problem is, how to provide solutions, what kind of assistance is needed, and see what benefits are available to our customers through our service and technical recommendations.
- Respect the customer’s home and property and make sure the home or office is as clean as it was before our workers entered it.
For our Employees, we pledge to:
- Treat all of our employees fairly
- Assign proper technical and support personnel to every job that coincides with the knowledge, experience and expertise.
- Foster training for all employees continually so they can improve and maintain high standards of performance.
- Only hire personnel that have a high level of integrity.
For professional responsibilities, we pledge to:
- Perform our jobs at the highest level using our experience and technical competence to the best of our ability and beyond.
- Make quality service a top priority on each and every job we perform. We will take care of callbacks when needed so there is a low level of inconvenience to our customers.
- Stand fully behind our work.
- Never provide a service under terms or conditions that will harm or compromise our trade profession’s integrity. Our workers always follow the Golden Rule.
- Never to advertise or make false promises about our services.
- Always display proper behavior and a professional attitude to everyone including fellow contractors, suppliers, our employees, customers and people in general.
- Agree with customers on an individual basis and in advance on the basis of our fees. The fees will fall within reason, be legitimate, and be proportionate with the quality of our services as well as the responsibility we accept.
- Make it morally imperative that we uphold a profitable business as a part of our responsibilities to our employees and our families.
- Listen to all customer complaints about pricing while being aware of the honest value received by our customers as well as our right to profit ethically.
- Act as good, corporate citizens
- Protect our community by sharing information about environmental and technical developments that benefit everyone we serve.
