Disclaimer: This article is not meant to knock a particular home warranty company or person within. This was written as a glimpse of what goes on with home warranties and how it effects the home owner. Our experience of home warranty companies might not reflect what happens in other areas of the country.

As contractors, when we first start out learning the trade, it is drilled into us to never talk bad about other contractors or anyone else in the industry. However, it is very difficult for us as air conditioning professionals to be in the business of serving people while experiencing all the negative that surrounds home warranties and stay completely silent about it.

False Sense of Protection

Most consumers first get a taste of a home warranty because it was sold with their home when they moved into it. They then renew every year with the assumption of when something goes wrong with their home, it will be covered. Homeowners pay a service fee (deductible) the first time a service provider is dispatched by the warranty company to make a repair.

Every week we get many calls from uncomfortable homeowners who have a home warranty and they are in a panic. Most have been without air conditioning for 3+ days because the home warranty company and the approved contractor they recommend to come out can’t get to them for several days.

The devil is in the details.

Home warranty companies are not on the consumers side (nor the contractors side). They are NOT in business to spend money. They are simply an insurance company looking to protect their interests and reduce claims.

On the home warranty contract, there is some very fine print. Most of it states obvious reasons that a claim would not be approved. But a lot of people don’t see the deeper motives and issues surrounding their business model. Here are some helpful points you should consider before moving forward with signing a home warranty contract.

If you keep in mind the true cost of the warranty (contract premiums, deductibles, time spent on the phone arguing, delays and lack of quick resolution, dealing with less than stellar service companies, the fine print, agent kickbacks), you might want to rethink how to spend your hard earned money.

You’ve probably seen the ads that promise a “Complete Air Conditioning or Furnace Tune-Up for $19.95″ and you’ve probably wondered things like:

“How can companies offer air conditioning & heating tune-ups for $20, $30 or even $40″

OR

“Wouldn’t it cost more than that just to drive a service truck to my house?”

Well guess what? It does!

The answer is, many customers end up paying a lot more in the end than that low, hard-to-resist advertised price…

There are some honest companies that use a low price to attract new customers. They’re willing to do a great job and take a loss on their first contact with you in the hope that you’ll continue to use them again and again. There’s nothing wrong with that.

But some companies have a different agenda. Some offer the ridiculously low priced tune-up and then send a “technician” to your home to perform a very basic clean and check. That tech is trained to up-sell you on often unnecessary repairs or even a complete replacement of your system. At best you end up with a shoddy “tune-up”. At worst, a big repair bill.

Our Tune-up is different. When you call us, we’ll send a NATE certified technician to your home for a complete and thorough tune-up that will ensure your system is in peak operating condition. If we discover any problems, we’ll quote you an up-front price from our price book and even offer you a seasonal guarantee. We can’t do what we do for $19.95, but we can promise you a fair price for an honest service.

Save this coupon and take $5 off our Clear Advantage Membership that includes 2 seasonal tune-ups (one for your air conditioner and one for your heater)

Copyright © 2010 Service Roundtable ®

With passage of the American Recovery and Reinvestment Act of 2009, consumers can upgrade to more energy-efficient HVAC equipment and save on their energy bills now, and also save on their taxes next year. The new law makes important changes to existing tax incentives for homeowners who make qualified improvements of higher efficiency HVAC equipment.

(For more information on how higher efficiency equipment can save you more money, please see our previous post here.)

Houston Metro Residents should contact us about applying this tax credit to new HVAC equipment. Outside Houston contact your local HVAC contractors.

Residential Tax Credit Details

For qualified improvements, homeowners may be able to claim tax credits equal to 30% of the installed costs (up to $1,500).

• Furnace to qualify 95% AFUE
• Boiler to qualify 90% AFUE
• A/C to qualify 16 SEER + 13 EER
• Heat Pump same as A/C plus HSPF 9
• Water Heater energy factor .8 (tankless)

Please ask your comfort adviser for details on qualifying equipment.

• The new tax credits are retroactive to January 1, 2009, and expire on December 31, 2010. The $1,500 limit is for all improvements made during the two year term, not $1500 each year.

• Per-Appliance Caps Removed – Homeowners may use the entire $1,500 tax credit limit on a single qualifying improvement. The previous per-appliance caps that limited the homeowner to just $150 for a high efficiency furnace or $300 for a high efficiency central air conditioner or heat pump have been removed.

• Lifetime Limit Removed – Homeowners that previously claimed tax credits in 2006 or 2007 are eligible for the full $1,500 limit.

• Expanded Geothermal Tax Credits – Homeowners who install geothermal heat pump systems may be able to claim up to 30% of the installed costs in tax credits in the year the system is placed into service. The $2,000 tax credit limit has been removed. The geothermal tax credit has a longer term, from January 1, 2009 and expires December 31, 2016.

• Consumers should be aware that the $1,500 limit applies to many types of energy efficient home improvements, including windows and doors, roofing shingles, and insulation. You can use the $1500 on just HVAC improvements or on a combination of above home improvements.

Frequently Asked Questions About the New Tax Credits

Can a homeowner claim $1500 in tax credits for improvements made in 2009 and again for improvements made in 2010?
No. Taxpayers may only be eligible for a total of $1500 in tax credits for improvements made in the combined two year period of 2009 and 2010.

Can a homeowner use the entire $1500 limit as a credit toward the installation of one appliance?
Yes. A homeowner may use the entire $1500 in tax credits for installing a single appliance, such as a qualified furnace, air conditioner, heat pump, or hot water heater.

What happens if the 30% of the installed costs is less than $1500?
The homeowner can “bank” the the remaining available tax credit for other qualified improvements. Any single installation that costs more than $5000 will instantly reach the $1500 limit.

Does the tax credit apply to the cost of the equipment or equipment plus labor?
The tax credit applies to the installed costs of the qualified equipment, which includes labor.

How will a taxpayer claim the credit and receive their money?
In the past, the IRS has directed taxpayers to use Form 5695, Residential Energy Efficient Property Credit. Taxpayers are not required to file anything more than the form, but are instructed to keep records of their installation.

What’s the difference between a tax credit and a tax deduction?
As a tax credit applies against the taxpayers’ liability. A tax deduction applies against a taxpayer’s income, lowering the adjusted gross income and possibly moving the taxpayer to a lower tax bracket. Tax credits have a greater benefit to a taxpayer.
With a tax credit, if the taxpayer owes $2000, in taxes, their liability is reduced to $500. If they owe nothing, they can expect a $1500 refund.

What if the homeowners already claimed $500 in tax credits in 2006 or 2007?
The “lifetime caps” that used to be in place have been removed. Any previous claims do not count against the current $1500 tax credit limit.

Can a homeowner claim the credit for improvements to a second home?
No. The tax credit is only available for improvement to the taxpayer’s primary residence.

Can a small business that operates out of a townhouse and installs residential equipment in a commercial setting claim the credit?
No. The tax credit may only be claimed by taxpayers on their personal income taxes for improvements to their primary residence.

What other types of energy efficiency improvements qualify for the tax credits?
Homeowners may be able to qualify for the tax credits if they make qualified improvements to: windows and doors including skylights, storm windows and storm doors; roofing including metal and asphalt roofs; and insulation. All of these improvements qualify, but homeowner may only claim $1500 in total for any improvements.

Will every homeowner definitely qualify for the tax credit?
No. Each taxpayer’s situation is different. Please consult with a tax professional if you have questions regarding your tax situation in regards to these new credits.

It’s hard to find good news for your wallet these days, but these new tax credit changes can help you keep your cool in terms of both comfort and savings!

The following is a clip from the CBS Early Show:

The EPA offers this advice:

“Know the symptoms of CO poisoning. At moderate levels, you or your family can get severe headaches, become dizzy, mentally confused, nauseated, or faint. You can even die if these levels persist for a long time. Low levels can cause shortness of breath, mild nausea, and mild headaches, and may have longer term effects on your health. Since many of these symptoms are similar to those of the flu, food poisoning, or other illnesses, you may not think that CO poisoning could be the cause.”

(http://www.epa.gov/iaq/pubs/coftsht.html)

The Consumer Product Safety Commission has an excellent section on Carbon Monoxide questions and answers:

http://www.cpsc.gov/cpscpub/pubs/466.html

Finally, the Center for Disease Control offers these potentially life-saving tips:

• Do have your heating system, water heater and any other gas, oil, or coal burning appliances serviced by a qualified technician every year.
• Do install a battery-operated CO detector in your home and check or replace the battery when you change the time on your clocks each spring and fall. If the detector sounds leave your home immediately and call 911.
• Do seek prompt medical attention if you suspect CO poisoning and are feeling dizzy, light-headed, or nauseous.
• Don’t use a generator, charcoal grill, camp stove, or other gasoline or charcoal-burning device inside your home, basement, or garage or near a window.
• Don’t burn anything in a stove or fireplace that isn’t vented.
• Don’t heat your house with a gas oven.

(http://www.cdc.gov/co/guidelines.htm)