Savings Club Terms and Conditions
This agreement sets forth the entire agreement between Clear the Air LLC and Club Member. Representations and promises made by any other person not contained in this document are not part of this agreement.
1. Repairs will be made during normal working hours, unless home is without cooling or heating. Emergency services are available seven days a week, 24 hours per day. Trucks are stocked with parts for most repairs. Some repairs will require parts from manufacturer and Clear the Air - Air Conditioning & Heating cannot accept responsibility for parts not being immediately available. There will be a normal service call fee for repair calls, but never a afterhours fee or overtime fee. Tune ups are included in the cost of the agreement.
2. Super Tune-Ups are to be scheduled and done at the company’s discretion. This allows us to schedule during slower times and relieve some of the workload during the peak season. For this, you are given generous discounts.
3. We shall perform two preventive maintenance tune-ups per consecutive 12-month period. These inspections & tune-ups will be performed on during regular working hours: 8am to 5pm Monday through Friday. This agreement does not include any labor, materials or replacement parts necessary for repairs of the listed equipment (except for platinum club membership level).
4. Homeowner is responsible for the following: blown fuses other than those in equipment, circuit breakers, open disconnects or electrical switches, high-voltage wiring, physical damage to low-voltage wiring, changing or cleaning disposable filters (filter changing or cleaning service can be added to agreement for nominal fee).
5. Membership does not include electronic air cleaners, zoning equipment or air purification equipment unless added to membership prices.
6. Clear the Air - Air Conditioning & Heating will not be responsible for structural alterations of the premises necessary to service equipment; incidental, consequential, or special damages including loss of property due to failure of covered equipment.
7. New members who own Clear the Air systems with expired parts and labor warranty or systems installed by other dealers must have systems checked out and any repairs made before purchasing Platinum Club Memberships.
8. Equipment exceeding ten years of age will not be covered under the Platinum Club.
9. Members can not use a Super-Tune Up as a service dispatch. Any problems must be addressed as a Service Dispatch.
(* )Customer must commit for 12 months. If you fail to complete your 12 mo. agreement, you will be billed for whatever services we have performed at our regular rates less what you have paid toward your contract. Billed by Credit/Debit Card Only
(**)Free repairs under the platinum club exclude compressors and heat exchangers during the first year. After the first year, they will be covered. Free repairs do not include any equipment found to be vandalized, damaged due to accident, or any acts of nature beyond our control including flood, fire, lightening, or windstorm. Free repairs do not include any repairs needed due to deterioration from weather or chemicals. Free repairs do not include any damage to cabinets or refinishing. Free Repairs excludes replacement of major equipment & ducting. We will repair only!
(***)$100 credit per year of membership will be for customers who keep membership current and do not allow membership to expire. Any laps in membership will void all credit and will have to start over again. Credits can be used to purchase installations of any brand of equipment installed by our company. Credits cannot be used for any other purchases (i.e. repairs, memberships, etc.). Credits can be transferred along with the membership itself to new owners of the property, but cannot be transferred to a different property/location.
